Terms of Service

1. Account Registration & Security

• You must provide accurate, current information when registering an account.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• We may require identity verification where required by law or to prevent fraud.

2. Acceptable Use & Prohibited Conduct

You agree not to use the Service to:

• Engage in, facilitate, or promote any activity that is illegal, fraudulent, or violates applicable local, national, or international law.
• Upload, distribute, or use files, content, or intellectual property that you do not own or have explicit, documented rights to use.
• Reverse engineer, circumvent security measures, exploit vulnerabilities, or use the Service in a subversive, automated, or unintended manner that disrupts functionality, degrades performance, or bypasses intended limits.
• Harass, threaten, spam, or otherwise engage in disruptive conduct toward other users, staff, or infrastructure.
• Violate any provision of these Terms or our Privacy Policy.

3. Account Suspension & Termination

We reserve the right to suspend, restrict, or terminate your account at our discretion where you breach these Terms, engage in prohibited conduct, or where required by law or to protect users, infrastructure, or third-party rights.

3.1 Immediate Restriction

If we reasonably detect illegal activity, IP infringement, security threats, or severe violations, we may immediately restrict account access to preserve evidence, prevent further harm, or comply with legal obligations.

3.2 Notice & Review

Within a reasonable timeframe after restriction (typically 5–10 business days, subject to legal or safety constraints), we will:

• Notify you via your registered email of the reason for restriction
• Provide a summary of the relevant conduct or content
• Offer a channel to submit context, evidence, or a correction request

3.3 Resolution & Decision

Following review, we will:

• Reinstate the account if the restriction was applied in error or if the issue is resolved
• Issue a formal warning with conditions for continued access
• Proceed to permanent termination if the breach is confirmed, repeated, or unresolvable

3.4 Permanent Termination

Where termination is final, we will:

• Cease providing access to the Service
• Preserve account data only as required by law, for dispute resolution, or to fulfill legitimate business/tax obligations
• Notify you of termination and your data rights under applicable privacy laws

4. Data Handling & Privacy Compliance

All personal data processing, including upon account restriction or termination, complies with:

• The EU General Data Protection Regulation (GDPR) and UK GDPR
• The Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

Where required by law, we will:

• Honor valid data subject access, rectification, restriction, and erasure requests
• Provide data portability in a structured, commonly used format
• Retain data only for the minimum period necessary to comply with legal obligations or resolve disputes

You acknowledge that certain data may be lawfully retained post-termination for tax, regulatory, or security purposes, regardless of account status. For full details, see our Privacy Policy.

5. Statutory Rights & Consumer Protections

These Terms do not exclude, restrict, or modify any non-excludable rights or guarantees under:

• The Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010)
• GDPR/UK GDPR data subject rights
• Mandatory consumer protection laws in your jurisdiction

Where any clause conflicts with applicable statutory rights, those statutory rights prevail.

6. Limitation of Liability & Indemnity

• To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of the Service.
• You agree to indemnify us against claims, damages, or expenses arising from your breach of these Terms, illegal conduct, or infringement of third-party rights.

7. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Queensland, Australia, without regard to conflict of law principles.
• Disputes will first be addressed through good-faith negotiation. Where unresolved, they will be submitted to the exclusive jurisdiction of the courts of Queensland, Australia, subject to mandatory consumer protection rights in your local jurisdiction.

8. Changes & Contact

We may update these Terms with reasonable notice. Continued use after changes constitutes acceptance.

For account, legal, or privacy inquiries:

• Email: privacy@themixbus.com.au
• Address: PO BOX 57, Mount Nebo 4520 Queensland Australia